Chocollabo KITKAT

Let’s make and send it!

Chocollabo KITKAT brings full of smile.

Payment and shipment

Product prices

Chocollabo KITKAT Original Design Individual Package Type 20 Units/Set JPY 2,160 (including tax)
Chocollabo KITKAT Original Design Box Package Type 10 Boxes/Set JPY 2,376 (including tax)
Chocollabo KITKAT "OTONA-NO-AMASA"(Sweetness for adults) Design Box Package Type 10 Boxes/Set JPY 2,592 (including tax)
Chocollabo KITKAT "OTONA-NO-AMASA"(Sweetness for adults) Green Tea Design Box Package Type 10 Boxes/Set JPY 2,592 (including tax)

Chocollabo KITKAT Original Design Individual Package Type
20 Units/Set JPY 2,160 (including tax)

Chocollabo KITKAT Original Design Box Package Type
10 Boxes/Set JPY 2,376 (including tax)

Chocollabo KITKAT "OTONA-NO-AMASA"(Sweetness for adults) Design Box Package Type
10 Boxes/Set JPY 2,592 (including tax)

Chocollabo KITKAT "OTONA-NO-AMASA"(Sweetness for adults) Green Tea Design Box Package Type
10 Boxes/Set JPY 2,592 (including tax)

※To make the product available for many customers, we limit the number of unit quantities that can be purchased at one purchase up to 30 sets for the box type (box type: 300 boxes, individual package type: 600 units).
※The same costs will apply regardless of the number of ordered images (box type: from 1 to 5 kinds, individual package type: from 1 to 4 kinds).
※Two product types (box and individual package types) cannot be combined in the same set.
Another set of different type cannot be ordered at one purchase.
※More than 2 designs (Original, "OTONA-NO-AMASA"(Sweetness for adults), and "OTONA-NO-AMASA"(Sweetness for adults) Green Tea) cannot be combined in the same set.
Another set of different design can be ordered at one purchase.

Payment

■Select the payment methods either by credit card or Cash on Delivery (Cash only).

※All prices include tax.
※For the payments by Cash on Delivery, the product will be shipped via e-collect by Sagawa Express Co.

Credit card payment

No credit card transaction fee applies.

Following credit cards are available.

VISA/MASTER CARD/JCB/AMERICAN EXPRESS

※We can only accept lump-sum payment for all credit cards.
※Regardless of the credit card issuing companies, a customer can use the credit card if it has any logos illustrated above.
※As a reminder, we will notify a customer of the total costs via e-mail after the order is placed.
※Depending on the credit card companies, this service may not be available.

Cash on Delivery
Cash on Delivery handling fees
Up to 10 Sets (box type: 100 boxes, individual package type: 200 units)JPY 324 (including tax)
More than 11 Sets (box type: 110 boxes, individual package type: 220 units)JPY 648 (including tax)

The product will be delivered via e-collect by Sagawa Express Co.
Payment for the product (Cash only) will be done at a delivery destination.

※We cannot accept credit card payment.
※If a customer wish to send the product as a gift, please be advised that the payment will be done at a delivery destination.
※For some areas, e-collect (Cash on Delivery) is not available.
Areas unavailable for e-collect (Cash on Delivery)

Shipment

The product will be delivered via Hikyaku Express by Sagawa Express Co.

※The product delivery is in accordance with the agreement of Hikyaku Express and e-collect by Sagawa Express Co.
http://www.sagawa-exp.co.jp/

※For some areas, e-collect (Cash on Delivery), Cool delivery, and time arrangement are not available.

Shipping costs
Areas Shipping costs (individual package type)
Up to 20 Sets (400 units) Up to 30 Sets (600 units)
Japan across-the-board (excluding Okinawa and other isolated islands) JPY 648 (including tax) JPY 884 (including tax)
Okinawa and other isolated islands JPY 972 (including tax) JPY 1,944 (including tax)
Areas Shipping costs (box package type)
Up to 10 Sets (100 boxes) Up to 20 Sets (200 boxes) Up to 30 Sets (300 boxes)
Japan across-the-board (excluding Okinawa and other isolated islands) JPY 648 (including tax) JPY 884 (including tax) JPY 1,213 (including tax)
Okinawa and other isolated islands JPY 972 (including tax) JPY 1,944 (including tax) JPY 2,916 (including tax)

※Caution: For the product scheduled to be shipped in summer from May 1 to September 30, it will be delivered via Cool delivery to ensure product quality.
(Cool delivery fees are added to above shipping costs.)
※Regardless of the number of ordered products, the same shipping costs will apply.

Cool delivery shipment

For the product scheduled to be shipped in summer from May 1 to September 30, it will be shipped via Cool delivery to ensure product quality.
The shipping costs including Cool delivery fees are as follow.
We appreciate your understanding.

Areas Shipping costs (individual package type)
Up to 20 Sets (200 boxes) Up to 30 Sets (300 boxes)
Japan across-the-board (excluding Okinawa and other isolated islands) JPY 864 (including tax) JPY 1,100 (including tax)
Okinawa and other isolated islands JPY 1,182 (including tax) JPY 2,293 (including tax)
Areas Shipping costs (box package type)
Up to 10 Sets (100 boxes) Up to 20 Sets (200 boxes) Up to 30 Sets (300 boxes)
Japan across-the-board (excluding Okinawa and other isolated islands) JPY 864 (including tax) JPY 1,100 (including tax) JPY 1,645 (including tax)
Okinawa and other isolated islands JPY 1,182 (including tax) JPY 2,293 (including tax) JPY 3,435 (including tax)

In some areas unavailable for Cool delivery, we cannot take orders during above seasons.
Areas unavailable for Cool delivery

Chocollabo Dash delivery

If you select “Dash delivery” on the input screen for delivery methods, the products ordered from 10:00AM on prior day to 9:59AM on the day will be shipped on the day.

Dash delivery handling fees JPY 360 (including tax)

※Regardless of the number of sets in one order, the same handling fees will apply.
※Displayed shipping costs include the handling fees.
※This service is available only for the limited quantities. We will stop taking orders once the number of orders reaches the scheduled quantities.
※Days are counted by the factory operating days, excluding Saturdays, Sundays, National holidays, and year-end and New Year holidays.

Shipping confirmation e-mail

We will send a confirmation e-mail once the product is shipped.

※When the name for a delivery destination is different from the one for an orderer, an e-mail stating the name for a delivery destination will be sent to the orderer.
※If you use an e-mail account of mobile device, please set it so that you can receive e-mails from “@chocollabo.com.”
※Please be advised that you cannot receive shipping notice e-mail if your e-mail address contains continuous use of periods (e.g. “..”), a period in the end of an e-mail address or immediately after “@,” or no period in the domain.

Date and time arrangements

Select a date and a time on the input screen for delivery methods.
Date and time arrangements are available on anytime after the second day from the scheduled factory shipping date.

Available time zones
(1) Morning (8:00 – 12:00)
(2) 12:00 – 14:00
(3) 14:00 – 16:00
(4) 16:00 – 18:00
(5) 18:00 – 20:00
(6) 19:00 – 21:00

※A date before the second day from the scheduled factory shipping date cannot be selected.
For some areas, time arrangement is not available.

※Depending on the courier’s situations, such as weather, busy seasons, disasters, and traffic conditions, we cannot guarantee the delivery times.

Scheduled shipping date

Scheduled factory shipping date varies based on the situation regarding orders.
Refer to “Scheduled factory shipping date” on the TOP page.

※Scheduled factory shipping date is an estimated departing date of the product and thus different from a date of arrival.

Delivery to isolated islands

In some cases, it may require longer delivery time than regular shipping.
Also, Cash on Delivery, Cool delivery, and time arrangement may not be available in some cases. Please consult us before placing an order.

Enclosing the products

The products with different ordering numbers will be shipped separately. In such case, separate shipping costs will apply.
Before placing an order, please note that we cannot enclose the products.

Re-shipping of the products

Storage period at Sagawa Express Co. is one week. The products that exceed this storage period will be returned to Nestlé.
In case of re-shipping of the product, a customer will be charged for the regular costs as well as the return shipping cost to send the product back to Nestlé.
Please receive the product within one week after the product arrival.

Specifying a delivery destination

Receiving the product at other than home address or workplace of a customer (e.g. temporary accommodation or event site) may cause an accident.
Please be advised that Nestlé will not be responsible for any troubles with regard to delivery.
The product cannot be posted in a delivery box as it is a food.

Caution for sending Chocollabo KITKAT as a gift

Please be aware of the followings when you send Chocollabo KITKAT as a gift.

・When you select to make payment by Cash on Delivery, the payment will be done at a delivery destination.
If you send the product as a gift, please be advised that a recipient will pay the costs.
In such case, we recommend credit card payment, in which the costs are charged to an orderer.

Return, exchange, and cancellation of the product

With respect to the nature of the product, we principally will not accept a return or an exchange of the product.
Please be advised that we cannot accept a return or an exchange for such reasons that the product was different from or larger than what was expected.
Tone of the color on the product may be slightly different from the one in the actual image, depending on the image data that a customer used.

Example: Images taken by mobile device

Please understand the nature of the product before placing your order.

※An online order is different from a door-to-door order, and not applicable for a cooling-off period.

○Please contact us if there is any spot, scratch, or damage on the delivered product.

Ordering methods

You can place an order via your PC or Smartphone.

つくって贈ろう!笑顔こぼれるチョコラボ キットカット

To place an order via Smartphone, download an application dedicated for Chocollabo.

Have a break, have a KITKAT.®
®Registered trademarks include “KITKAT,” “"OTONA-NO-AMASA"(Sweetness for adults),” and “Chocollabo.”